FREQUENTLY ASKED QUESTIONS
Here are some of the Frequently Asked Questions that may help you while checking the details on Epixel MLM Software. For any further details, you can directly contact our support team, and we'll assist you in any regards.
Yes, Epixel offers two standard features for startups and enterprise businesses. You can easily switch or migrate between the system as per your requirements.
Yes, the entire system offered in Epixel MLM Software is customizable which includes features, compensation plan & criteria’s, etc. Here is the list of features available in Epixel MLM Software:
https://www.epixelmlmsoftware.com/mlm-software-features
Yes, Epixel offers e-commerce services for all types of product categories with direct selling features, affiliate programs, functionalities, etc. Here is the service link:
https://www.epixelmlmsoftware.com/ecommerce-shopping-cart-software
The timeline of completion depends on our customer requirements. Basic features are built-in nature so if you require a basic package it won’t take more than a week (7 days) to deploy. If the
features are subjected to customization or in need of new features then the timeline differs as we need to study the requirements and deploy the system with proper testing. We always provide
error-free software to make our customers happy by following every requirement.
Yes, Epixel supports any new technology or feature upgrades at any stage. We are happy to upgrade the package upon request from our customers during the project development or even after the
deployment time.
Yes, we’re open for new collaborations if required. Epixel has done many collaborative projects from worldwide customers and happy to have more.
Yes, Epixel offers migration services from your legacy system with a 100% migration guarantee. The so-new developed system can be improved or customized as per the requirements. Take a look at the
migration services:
https://www.epixelmlmsoftware.com/mlm-system-migration-services
No, you don’t have to pay a monthly fee after buying our system. Epixel MLM Software is a white-labeled MLM system developed with complete customization options.
We’re not providing any SaaS or tailor-made package to our customers as there won’t be any possibilities of customization.
All projects we take up carry the following guarantees.
Confidentiality guarantee: All client details will be kept confidential
Price guarantee: Minimum 60% cost-saving over on-site development
Support Guarantee: Free 45 days support for defect resolution
Results guarantee:Progress-linked payments weighted toward the end
Price guarantee: Minimum 60% cost-saving over on-site development
Support Guarantee: Free 45 days support for defect resolution
Results guarantee:Progress-linked payments weighted toward the end
Yes, We sign NDA and confidentiality agreements as required by you. All our employees work as full-time employees and are bound by company confidentiality and non-disclosure clauses. Additionally,
for sensitive projects, we create isolated network segments disconnected from any public network.
Yes, we do and when required. This may be especially useful in initial requirements gathering, final implementation, or other pain points.
You will have the ability to keep close control over the project. Our assigned Project Manager/Project lead will be your single point-of-contact for issue resolution and will work closely with
your guidelines.
We will send you regular project status reports. We use a combination of pre-determined update schedules (normally email) and ad-hoc meetings (usually teleconferences, or live chat).
Yes, Epixel is providing after-sales support, we assure enough support even after the 6-month time period without any additional charges.
Yes, we will inform you regularly regarding all the updates about the project. You can also contact our team for queries and we’re happy to support yours at any time.
We have developed in technologies like Django(Python), NodeJS, MongoDB, and PostgreSQL
At present, about 15 compensation plans are available with the package. We also support multi-plan integration (hybrid plan) and have completed 100+ hybrid plans until now. Here is the list of
popular plans available in Epixel MLM Software:
https://www.epixelmlmsoftware.com/mlm-plans
https://www.epixelmlmsoftware.com/mlm-plans
Yes, a dedicated MLM Software demo is available for popular compensation plans and here is the demo link:
https://www.epixelmlmsoftware.com/mlm-software-free-demo
Yes, we do, Epixel provides free MLM calculator and you just need to enter the corresponding values to get the expected results. Explore the MLM calculator now:
https://www.epixelmlmsoftware.com/mlm-calculator
Yes, your business your rules and we’re happy to support if such plan switching is necessary. Complete compensation, rank calculations, etc. can also be switched by keeping the existing data
without any impact on the current business structure.
Yes, we do support all types of bonus & compensation structure
Yes, the software supports your own compensation plan and with your configurations.
Most common bonuses and compensations available with Epixel MLM Software are sponsor bonus, level commissions, matching bonus, plan bonuses like binary bonus, matrix bonus, etc.
Usually, the package supports up to 2 Lacks of users and if you require to add more users we recommend to use our enterprise version.
FYI, Epixel MLM Software is a customized package developed as per the requirements of customers. Yes, there will be pre-built features available in the package and advanced functionalities are
provided if needed as per requirement analysis.
Yes, new functionalities can be added in your system during any stages and we develop you such advanced functionalities within the expected timeline.
You can check and explore features in the MLM Software Demo. We also provide a personalized demo for our customers upon request.
Epixel offers customers with certain unique features like dedicated payout system, intelligent insights, user-queue system, advanced security modules, etc.
Epixel MLM Software is developed using various platforms and technologies like PHP, Python (Django), Nodejs, WHM, Plesk, Redis, etc.
The features available in the basic plan includes e-wallet, genealogy tree, social media integrations, referral link sharing, lead capture campaigns, etc.
Yes, Epixel provides mobile applications for our customers and develops apps for all platforms with responsive designs.
Yes, you can change the themes and colors as per your requirements. Our designers help you to draft such great layouts.
Yes, we do provide cloud solutions for our customers as per the requirements and works the same way like the web-based package.
Usually, the new features are added upon your request and life-long bug fixing is offered to our clients during the contract period. However, features get upgraded during the version updates and
releases.
We will provide email notifications once such improvements are pulled into your system during the version upgrade.
Yes, a personalized demo is provided with a staging environment for our customers to view and exercise the entire MLM system.
Yes, we provide you a test account and all other necessary elements to check the system. You shall provide us with feedback on the changes, did we managed to provide a system of your expectation and
all other details. We will accept the software changes and implement them with a final version.
Proper guidelines will be provided to you once the development & testing modules are completed. Our technical and support team will assist you with a module-module explanation. We also provide you
user manual alongside for the best understanding about the usage of our dashboard.
We’re available 24/7 to assist you in any regard.
General inquiries, system upgrades, technical assistance, and all other necessary support are provided during these hours.
Yes, we do support all kinds of third-party APIs as per customer requirements.
Yes, we have successfully implemented blockchain services and completed projects using this technology. IoT services are currently on experimental stage and our future projects are implementing with
this platform.
Partially, the basic features in Epixel MLM Software are open-source in nature whereas advanced features are not open-source.
Yes, we do support all payment methods which includes stripe methods, digital currency payments, external (third-party) gateways, etc.
We have an array of web-based services like multi-vendor store development, learning management system (LMS), blockchain development, inventory software, etc
Yes, we support all cryptocurrency payment integration. Cryptocurrency investment modules are also available in our package with exchange platform development.
Yes, apart from fiat currency payment there is digital or cryptocurrency payment option where customers can make the payment from the existing cryptocurrencies or even with a new digital currency
developed from our end.
Yes, we have successfully completed 15+ projects by developing their own cryptocurrency. With good circulation rate, these digital currencies have got higher marketing cap and accepted as a global
payment option.
Yes, apart from the available themes and templates, our designers help you to bring your desired design to the world. CMS functionalities enable users to make the customization option without any
technical knowledge.
Yes, you can use replicated website functionality without any scalability issues for providing individual websites. Even a system with millions of users can enjoy this functionality without any
issues.
Yes, high scalability and performance is a guarantee from Epixel and we maintained to follow this agenda from the beginning itself without any failure. This can be considered as the advantage of
having Epixel as your technical team.
Yes, Epixel MLM Software support different languages like English, Spanish, Italian, French, Malay, Mandarin, and German, also we can provide any language as per the customer preference.
Yes, we can install the software in your server. The server should be Linux-based and must be installed in the LAMP package.
Epixel offers various security modules to get rid of software vulnerabilities. Our security modules include two-factor authentication, anti-CSRF token, XSS clean, spam/brute-force detection &
prevention, DDoS attack prevention, database encryption, secure admin access, web application firewall, secure payout system, etc.
Yes, we support GDPR standards, KYC, and similar modules to protect user data. We maximize the privacy of your business with proper security modules.
Yes, Epixel MLM Software comes with GDPR compliance by following all the European standards.
Yes, we follow regular software back-up and a restore point. This makes our system to stay secure without losing any data and functionalities in case something goes wrong.
It’s an additional layer of security that requires users or admin to login to their account with additional verification. The verification can be made using OTP or similar methods that are meant to be
known by the users or admin only.
Yes, to avoid any sort of fraudulence in the system we provide our clients with KYC modules. Business admin can enable or disable this module as per the needs.
We are using advanced KYC modules to make identity verification 100% accurate. Epixel provides KYC system with AI-based face-detection to avoid any duplicate accounts.
PCI & OWASP compliance helps our customers to get rid of every application security risk with ease.
Yes, XSS and CSRF modules are available in Epixel MLM Software to get rid of such security risks.
Rates vary – depending on the project complexity from functional, technology, and integration aspect. Every client has a unique business need, please reach us by phone or email or skype and we will be
happy to answer your questions.
We accept payments via wire transfer from any parts of the world. We prefer one-time settlement and provides invoices to keep proper payment records.
Customers have to pay for add-on features and any such additions can be done without any delays.
The cost depends on your existing system improvements and new system requirements.
The timeline depends on your requirements and we follow a parallel process for migration. Developing a new system while running migration makes things quick and simple.
The MLM software that we offer supports all major payment gateways across the globe like Paypal, Authorise.net, Google Checkout, ePDQ-Barclaycard, Credit Card / Debit card, CyberSource, Liberty
Reserve, eway, Skrill, Stripe, First data, CC Avenue, EBS, 2CheckOut, MIGS, Skipjack, Adyen, Sage Pay, eProcessing Network, Moneris, Keyclient, X-pay, Securepay, Saferpay, Quickpay, UC IATS, Novalnet,
iTransact, Flow2cash, Ogone, Atos, mPay24, Worldpay, Payfast, Sofort, redsys, Brain tree, iPay88, VoguePay, Alipay, WeChat Pay, MOLPay, Bitcoin, Ethereum, All Major cryptocurrencies, etc.
Epixel MLM Software anchored 100+ network marketing companies to success through their business process automation in more than 88 countries. Let Epixel MLM Platform revolutionize your MLM business with 100+ proven features intelligently tuned for small, medium, and large enterprises.
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Epixel Enterprises LLC.
300 Delaware Ave STE 210 286,
Wilmington, DE 19801
United States Of America
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Get in touch
Epixel Enterprises LLC.
300 Delaware Ave STE 210 286,
Wilmington, DE 19801
United States Of America
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United States+1 650 491 9744
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Canada+1 437 2208998
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Mexico+52 13322545528
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Hong Kong+852 5616 7921
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