High-end software features redefined growth for MLM gaming business

Push for progress

Mitigating the block

Startup gaming MLM businesses are on a roll these days. One of our clients, a startup gaming MLM business, has been leading the industry with its top-of-the-line gaming solutions and interactive entertainment experiences. Their enthusiastic group of distributors aided the business growth rapidly to newer zones. However, the business faced numerous challenges trying to keep its distributor base engaged and effectively informed.

Not having a self-service portal gave the business a severe fall making it difficult for distributors to get their hands on real-time information on earnings, sales, and commission calculations. This disappointed distributors for the lack of transparency, and for not being able to keep a tab on their accounts, their commission earnings, payout status, etc.

These factors heavily impacted decreasing distributor motivation, lowered sales performances, and higher turnover rates. Lacking a transparent and secure platform, the company and its relationship with its distributors were at stake curtailing growth in the dynamic and fast-growing gaming industry.

Epixel MLM Software identified that the system desperately needed a comprehensive self-service portal that was capable of delivering all the information that the distributor sought from the business end. From real-time commission tracking to transparent reporting, and secure account management, the implementation of specific functionalities into the business framework was expected to elevate the business into new zones of growth.

Dissecting the dilemma

Transforming distributor experience

Team Epixel analyzed that the distributors severely lacked confidence in not being able to understand where they stood in terms of their earnings, sales, and commission breakdowns. Fostering trust through transparent reporting was considered the most important to enhance distributor confidence and loyalty.

We intended to integrate a strategically engineered comprehensive system to ensure that distributors were able to access all the information regarding their earnings and sales. With this, we aimed to level up distributor satisfaction, minimize administrative burden, and encourage growth.

These key factors were carefully integrated to improve distributor retention, boost sales performances, and position the company in the top charts in the gaming sector. Primarily aiming to increase distributor engagement by 60%, real-time commission tracking functionalities were integrated where distributors can view their earnings, sales, and commissions from time to time in an intuitive dashboard.

Intending to improve distributor trust by 50%, the software provided transparent reporting, for clear access to commission calculations and payout statuses, thus minimizing disputes and strengthening distributor satisfaction.

Yet another key requirement was to manage accounts securely where distributors could handle their payment preferences, information on taxes, and other personal information within the portal. This again was expected to reduce administrative errors by 40% and streamline the update process.

Integrating a user-friendly interface was our next intention to make it easy for the distributors to steer through and make use of every feature effectively, thus expecting an increase in user adoption rate of 85%. We also improved mobile accessibility to enable distributors to access information instantly.

The result spectrum

Empowering the core crowd

Distributors are the core crowd of any MLM business, empowering them with necessary features and functionalities was our key intent. As a result, integrating a robust business framework was expected to deliver the following results.

60% increase in distributor engagement through real-time commission tracking, encouraging them to boost their sales performances.

50% improvement in distributor trust minimizing commission and payout disputes.

35% higher distributor retention rates through enhanced distributor satisfaction and trust.

40% lesser admin workload with secure account management and letting the workforce focus better on strategic business initiatives.

45% increase in total sales, gained through the contributions from highly motivated and engaged distributors.

85% higher user adoption derived through a user-friendly interface.

30% lesser data risks with the integration of advanced security measures thus shielding sensitive information.

Challenges and solutions

Navigating through challenges

Like every business, the gaming MLM startup business also had issues with adopting the new business framework. Having to convince distributors about the necessity of the new software and the self-service portal was imperative to get them hooked on to the new system. However, we gave them a thorough understanding through interactive tutorials, elaborate training sessions, and intuitive guides to get them adapted to the new system. With the support of a dedicated team of professionals, we were able to resolve the major challenge of adopting the new system.

Similarly, securing sensitive information while migrating took a major chunk of our time during the whole process of integration. While this required a stringent protocol to prevent data loss or breaches, our meticulous data migration modules with end-to-end encryption and multilevel validation ensured 100% data integrity and security while migrating.

Maintaining accessibility across various devices was our next concern to let distributors easily access the self-service portal on any device or operating system. Our advanced software features that are optimized for cross-platform compatibility, including mobile devices and different web browsers were expected to deliver enhanced accessibility and distributor convenience.