Push for progress
Consequences of a complex network management
An MLM consulting business with expertise in transfiguring businesses and proficient consultancy services in operations and strategy across various industries was our prestigious client. The business and its network of consultants grew globally over time. However, the commission structures and compensation models were left unchanged and that called for an expert intervention to tackle the challenges and scale growth.
Epixel MLM Software was brought into the situation to analyze what the business primarily lacked and how to efficiently improve the business one step at a time. Even though the business had premium consulting services and elaborate training programs to its credit, it was difficult for them to build a flexible compensation structure that was fit to be customized as per various regional requisites and service catalogs. The business consultants had a tough time tracking their earnings through various service lines and currencies. This led to delayed payments, decreased motivation, and higher turnover rates.
Team Epixel detected that the major issue the business faced was the lack of a customizable and scalable compensation management system. As a result, the company was stuck with severe operational inefficiencies and consultant dissatisfaction. We made a blueprint for business growth integrating a robust MLM platform capable of handling custom commission rules, global operations, and delivering real-time performance tracking reports.
Dissecting the dilemma
Streamlining complexities
Team Epixel laid an innovative plan for learning the needs of the business consulting firm. An all-inclusive system with capabilities to manage custom commission rules, automate multi-currency transactions, and deliver actionable insights were engineered to optimize network performance.
We also ensured that consultants were efficiently equipped with effective tools to manage earnings, keep track of performance, and widely expand the network to new and competitive zones. Thereby impacting enhanced service delivery, higher revenue, and holistic business growth.
As a prelude to reworking the business framework, we placed a custom rules engine, a software architecture that manages and centralizes business rules within a system. It can be used to create tailored automation solutions to improve efficiency and accuracy. The engine was integrated to create custom-built commission structures according to various service categories, performance levels, and area-specific requirements. This customization was intended to improve commission management efficiency by 50% allocating accurate and timely payout for consultants.
Managing global operations with support for multiple currencies, languages, and regional compensation structures was the next key area focused on. These alterations were crafted to improve operational efficiency by 35%, aiming to seamlessly facilitate transactions across borders and compliance.
Interactive dashboards were integrated to deliver real-time insights for consultants based on their earnings at every service category and region. This was expected to improve consultant confidence and give them prompt and precise feedback on their earnings. We forecast that the transaction volumes could increase when consultant networks grow.
Integrating an automated payment processing system was the next thing to do to calculate and distribute commissions automatically through different currencies and payment modes. This integration was aimed at ensuring timely payouts for consultants across the world with a 25% expected reduction in admin overheads.
The result spectrum
Breaking conventional framework to go global
The MLM business consulting firm’s conventional compensation systems were transformed into a flexible and scalable system with the integration of an advanced and innovative MLM software solution.
As a result, the business’ commission rules were customized, and payment processing was automated with an expected increase in operational efficiency of 50%, building an efficient, productive, and satisfied network. Streamlining multi-currency and multi-language support aided efficient management of complex global operations expecting a 40% increase in global network expansion.
With the flexible business framework, consultant retention rates were predicted to rise by 30%. With the system transparency, consultant satisfaction was expected to improve by 25%. Also, automating commission calculations improved processing speed streamlining payment distribution. This was crafted to improve processing speed and accuracy by 30% within the first quarter.
In the same way, the analytics and reporting feature was added to the system to help optimize compliance management enabling 100% compliance across the world, expecting an increase in operational efficiency of 20%.
Challenges and solutions
Scaling to new heights
When a business framework is shifted from a legacy model to a novel one, maintaining continuity and consistency in the business could be a tough task. For this, we made a phased migration with systems running in parallel leaving no room for business disruptions.
Managing regional variations was the next glitch considering having to handle various compensation structures and compliance requirements. We crafted to integrate a region-specific set of rules and automated compliance monitoring for a smoother flow of global operations.
The next challenge was to maintain system performance despite increasing transaction volume and user base. We incorporated top-rated scaling technologies and monitoring systems to maintain the timeliness of 99.9% of the events.
Expected Results
Higher operational efficiency
50%
Increased global network expansion
40%
Better consultant retention rates
30%
Better processing speed
30%
Increased consultant satisfaction
25%
Optimized compliance efficiency
20%
Decreased administrative costs
25%
System reliability
99.9%
Higher operational efficiency
50%
Increased global network expansion
40%
Better consultant retention rates
30%
Better processing speed
30%
Increased consultant satisfaction
25%
Optimized compliance efficiency
20%
Decreased administrative costs
25%
System reliability
99.9%
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